Privacy Policy

At Meadow Tree Homes Ltd we are committed to protecting your personal information. This policy applies to any personal information or personal data that we collect from you.

It covers how we:

  • Collect
  • Use
  • Disclose
  • Transfer
  • Store
  • Destroy / Remove your personal information.

It also covers your rights in relation to your personal information (including your right to object to our handling of it in certain circumstances), the use of cookies on our website and how you can control these, and information on how you can contact us. Please read this policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.

This website (‘the website’) is hosted by The Creative Agency on behalf of Meadow Tree Homes Ltd.

Our commitment to you

We are committed to safeguarding your personal information and we comply with all data protection laws including:

  • The Data Protection Act 2018;
  • The GDPR – General Data Protection Regulations; and
  • Any regulations made under or to supplement either of the above, relating to the personal information that we collect about you.

When do we collect personal information?

We may collect personal information when you:

  • Visit / access our website.
  • Contact us by telephone, email, letter or any other form of messaging.
  • Visit our developments
  • Complete any of our contact or web forms
  • Whenever you enter a transaction with us (i.e. reserving or purchasing one of or homes)
  • If you request information from us with a view to entering a transaction with us.

This may include for example your:

  • Name, title, address, contact details (telephone and email)
  • Web browsing history, IP address or geo-location

How do we use this information?

We will only use personal information provided or obtained via this website to:

  • Respond to your queries and feedback (for example if you have a question or submitted feedback via the website).
  • Provide you with information you have requested.
  • Undertake data analytics to learn more about how you and others interact with this website.

Providing your personal data to others

  • We may disclose your personal data to any member of our group of companies or our subsidiaries insofar as reasonably necessary.
  • We may disclose your personal data to our insurers and / or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks and obtaining professional advice.
  • In addition to the specific disclosures of personal data set out above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests.

How long do we store the personal data for?

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes.  We keep your personal data in line with our Data Retention and Classification policy. For example, if you are a customer who has purchased a property with us, we will hold your information for a maximum of 12 years from the date of completion of that purchase.

We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries and may need to sometimes keep it for a longer period e.g. responding to requests from regulators etc. If we do not need to retain it for as long, we may delete, destroy or anonymise it sooner.

When determining retention periods, we consider the following:

  • Maximum or minimum retention periods identified by the law or regulatory guidance.
  • Contractual rights and obligations.
  • Customer expectations, the nature of your relationship with us, the product you have with us.
  • Current or future operational requirements.

Your rights

You have certain rights in relation to your personal information, not all rights apply in all cases, and these are explained in more detail below:

Be informed: We do this by providing this Privacy Policy, by giving information on our websites, forms and telephone conversations at the time it applies.

Access your personal data/make a Subject Access Request: We will provide a copy of the personal data we hold about you upon your request at no charge to you.

Have inaccurate or incomplete personal data corrected: We will correct and/or update your personal data if you inform us or we identify that it is inaccurate or incomplete.

Request erasure: We will delete your personal data if:

  • we no longer need it for the reason(s) we told you
  • you object and we do not have an overriding valid business interest

What do we do? – Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. For digital or computer records,  we cannot guarantee that every trace of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.

Changes to our privacy policy

We may update this policy from time to time by publishing a new version on our website, any such changes will apply from the date that they are published. We are unable to contact you directly to inform you of these changes so you should check this page occasionally to ensure you are happy with the content.

Contacting us concerning our privacy policy

Any contact you wish to make with us concerning this policy or how it works in practice should be directed via post to our registered office at:

Meadow Tree Homes Ltd
16 Commerce Square

Lace Market

Nottingham

NG1 1HS

About Cookies

When you visit our website, we use cookies to distinguish you from other users of our website. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.  The identifier is then sent back to the server each time the browser requests a page from the server.  We use cookies for the following purposes:

  • Authentication – we use cookies to identify you when you visit and navigate our website
  • Security – we use cookies as an element of the security measures used to protect user accounts
  • Analysis – we use cookies to help us to analyse the use and performance of our website and services
  • Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

Most browsers allow you to refuse to accept cookies.  The way of doing this varies from browser to browser – please check your browser settings for more information as to how you can manage cookies on your device.

Please rest assured that any personal information given to us for a specific purpose will not be used for any other purpose without your notification and (where appropriate) permission.  Your information will be kept private and confidential, except where we are obliged / permitted to share it with third parties by law to meet our compliance obligations, to comply with other laws and regulations and to share with regulators or other authorities that Meadow Tree Homes Ltd are subject to.